Returns and Exchanges

At Secret Wardrobe Collection, we take pride in offering high-quality and fashionable women's clothing to our valued customers. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely pleased with your order, we are here to assist you with our return policy.
Returns Eligibility:
  1. Return Window: You may return items within 30 days from the date of purchase. Please make sure to initiate the return process within this timeframe.
  2. Condition: Items must be unworn, unwashed, and in their original condition.
  3. Exclusions: We do not accept returns on final sale items, intimate apparel, and accessories.
Return Process:
  1. Initiate a Return: To start the return process, please email us at support@shopsecretwardrobe.com with your full name and order number.
  2. Packaging: Place the items you are returning in their original packaging or a secure package of your choice. 
  3. Label: For US customers, you are responsible for the cost of return shipping. Use the return label provided with your order, or choose a shipping method of your preference. Ship the package to the address provided on the return label.
Processing and Refunds:
  1. Inspection: Once we receive your return, our team will inspect the items to ensure they meet the return eligibility criteria.
  2. Refund: If your return is approved, a store credit will be issued to you. Shipping charges are non-refundable.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the item you want.
Customer Support:
If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team. You can reach us by email at support@shopsecretwardrobe.com
At Secret Wardrobe Collection, we value your satisfaction and strive to make your shopping experience enjoyable. We appreciate your trust in us and hope to continue serving your fashion needs in the future.
This return policy is subject to change at any time without prior notice. Please check our website for the most up-to-date information.